Cornish Farm Holidays and Data Protection
In looking for a holiday with one of our members, you may give Cornish
Farm Holidays information about yourself. This document tells you what data we
collect and why, what we do with it, how long we keep it, and how you can find
out what data we have about you, or get it changed or deleted. We may update
this policy from time to time, so check back here if you have any questions.
The data we collect
If you browse the Cornish Farm Holidays website, browser information including
your IP address is captured for us by tools such as Google Analytics.
If you search our self-catering or bed and breakfast
availability, we also capture the dates of the stay you search for, the number
of people staying, and any other details you include in your search, such as
specific locations or facilities. The only identifying information we capture
at that stage is still your IP address.
If you make an enquiry using the contact form on the Cornish
Farm Holidays website, we capture the information you provide there, which normally
includes your name and email address.
Data we don’t collect
When you want to book a holiday, we connect you through to the website of
the individual Cornish Farm Holidays member you have chosen, and you make your
booking with them. Cornish Farm Holidays does not collect any information about
you when you book, and we never collect credit card or other financial
information from you.
Why we collect and
store the data you give us
We collect browser and search information so that we can analyse how people
use our website in order to improve the service we provide.
We collect enquiry information so that we can direct your
enquiry to the most relevant Cornish Farm Holidays member or members, and so
that we can provide assistance if needed.
From time to time we might also use the information you give
us to tell you about special offers available from Cornish Farm Holidays’
members. But we’ll only do that if you’ve said it’s OK for us to contact you in
that way.
Where we store the
data you give us
All the data your give us is stored in professionally managed and protected
systems. This includes tools like Google Analytics for web browsing information,
and commercial software to manage our website, which is hosted in a secure data
centre.
It would be lovely to be able to say that all the systems we
use are located in the UK, but some of them such as Google operate internationally,
and even UK systems may back up their data to countries outside the European Economic
Area.
How long we store
your data for
We keep browser and search information for three years so that we can
analyse variances in our business.
We keep information from our website contact form until the
end of the following year, to ensure that we can help resolve any issues that
might arise.
Sharing your data
We only share your data in very limited circumstances. The company that manages
our website and our external analytics consultants can see the data we hold, but
the contracts we have with them prohibit them from misusing or passing on that
data. We never sell your data to third parties.
How to find out what
data we hold or get it changed or deleted
Just ask! Email or write to us, and we’ll send you a complete overview of
the data we have about you as quickly as we can. Or tell us about any of your
data that you’d like changed or deleted, and we’ll be happy to do it.
